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Mediation between participants

Consumer Mediation and International Dispute Resolution

BienesOnline promotes transparency, trust, and dialogue as the primary means to resolve any اختلاف or claim that may arise between users and the platform.

In case of a dispute, users may submit a complaint directly to BienesOnline by sending an email to:
info@bienesonline.com

Our support team will review the request and seek to resolve the matter amicably, confidentially, and within a reasonable timeframe, in accordance with the applicable laws of the user’s country of residence.

🇪🇺 Consumer Mediation in the European Union

In accordance with Articles L 611-1 and following of the French Consumer Code, consumers within the European Union may contact a consumer mediator to resolve disputes related to the use of the platform.

Pursuant to Article 14 of Regulation (EU) No. 524/2013, the European Commission provides an Online Dispute Resolution (ODR) platform for disputes between consumers and businesses within the European Economic Area:
🔗 https://ec.europa.eu/consumers/odr

🇺🇸 Mediation and Arbitration in the United States

For users located in the United States, BienesOnline adheres to the principles of commercial arbitration and alternative dispute resolution (ADR) recognized under federal and state laws.

Claims may be resolved through recognized organizations such as:

The mediation or arbitration process will be confidential and binding in accordance with the rules of the Federal Arbitration Act (FAA), unless otherwise required by applicable local law.

🌎 Mediation in Latin America

BienesOnline operates in accordance with consumer protection and data protection regulations in force in each country within the region.

Users may access local conciliation mechanisms or submit their complaint directly to BienesOnline, which may channel the claim through an accredited entity in the user’s country.

Useful references by country:

🌏 Mediation in Other Countries

BienesOnline will cooperate with recognized national or regional mediation bodies in each jurisdiction, including:

BienesOnline Commitment

BienesOnline is committed to resolving disputes in a fair, impartial, and efficient manner, always prioritizing voluntary mediation and mutual understanding between the parties before resorting to judicial proceedings.

Any procedure will be carried out in accordance with the laws and competent authorities of the user’s country of residence or the administrative headquarters of BienesOnline.