Privacy Policy
Privacy Policy of BienesOnline.ai (Professional Level)
Last updated: March 2026
1. Introduction
BienesOnline.ai (hereinafter, the “Platform”) is a digital ecosystem that connects users, real estate agents, and verified companies through technology, automation, and artificial intelligence.
This Privacy Policy describes how we collect, use, share, and protect users' personal information.
By using the Platform, you expressly agree to this Policy.
2. Data Controller
The data controller responsible for processing personal data is BienesOnline.ai, which determines the purposes and means of processing in accordance with applicable regulations.
3. Information We Collect
3.1 Information provided by the user
Full name
Email address
Phone number (including WhatsApp)
Location
Search preferences (areas, price range, property type)
Professional data (agents/agencies)
Property listing information
3.2 Automatically collected information
IP address
Device and operating system
Browser type
Platform interactions
Browsing history
Cookies and similar technologies
3.3 Third-party information
CRM integrations
Social networks
External APIs
Technology providers
4. Purpose of Data Processing
We use data to:
Connect users with properties and agents
Generate intelligent matches using algorithms
Manage real estate leads
Automatically assign agents
Send commercial communications
Improve user experience
Analyze behavior and trends
Prevent fraud and abuse
Comply with legal obligations
5. Use of Artificial Intelligence
The Platform uses artificial intelligence systems to:
Recommend properties
Classify users
Automate responses
Optimize matching between supply and demand
The user acknowledges that:
Results may contain errors or inaccuracies
Final decisions must be validated by the user
BienesOnline does not guarantee absolute accuracy
6. WhatsApp and Automated Communications
By providing your phone number, you authorize contact through:
WhatsApp
Email
Automated messaging systems
This includes:
Bots
Automated replies
Agent assignment
Commercial follow-ups
The user accepts that multiple agents or systems may interact with them.
7. Nature of the Service (Limitation of Liability)
Does not act as a real estate intermediary
Does not directly participate in transactions
Does not guarantee transactions
Does not legally verify all properties
Agents and users are responsible for their interactions and agreements.
8. Data Sharing
We may share data with:
Registered real estate agents
Verified companies
Technology providers
Messaging platforms
Legal authorities when required
We do not sell personal data.
9. Commercial and Analytical Use of Data
BienesOnline may:
Analyze behavioral data
Generate metrics and statistics
Improve algorithms
Conduct remarketing campaigns
Optimize products and services
Data may be used in aggregated and anonymized form.
10. Cookies
We use cookies for:
Personalization
Analytics
Advertising
Users can manage cookies through their browser settings.
11. Security
We implement reasonable technical and organizational measures to protect personal data.
However, no system is 100% secure.
12. Data Retention
Data will be retained as long as:
Necessary for service provision
A commercial relationship exists
Required by law
13. International Data Transfers
Data may be transferred to and stored in servers outside the user’s country.
14. User Rights
Users may:
Access their data
Rectify inaccurate information
Request deletion
Restrict or object to processing
To exercise these rights, users must contact the Platform.
15. Minors
The Platform is not intended for individuals under 18 years of age.
16. Changes to this Policy
BienesOnline may modify this policy at any time.
17. Contact
Email: info@bienesonline.com
18. Consent
By using the Platform, users agree to this Privacy Policy.